Terms of Service

Last updated November 11, 2026.

These Terms of Service (“Terms”) are an agreement between you and Spokane Runnerz Corp (“Runnerz,” “we,” “us”). They cover the website at runnerz.co, the ordering app at app.runnerz.co, the staff tools at staff.runnerz.co, and any Runnerz mobile app (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

These Terms include an agreement to resolve disputes through individual arbitration and a waiver of class actions and jury trials. Read the “Disputes and arbitration” section below. You can opt out of arbitration within 30 days.

Who can use Runnerz

You must be at least 18 years old and able to form a binding contract to create an account or place an order. You must be at least 21 to order alcohol or any other item marked 21+. Give accurate information, including your name and date of birth, keep your password private, and tell us if you think someone else is using your account. You are responsible for activity on your account.

What Runnerz does

Runnerz is an ordering platform. Venues and the vendors inside them use Runnerz to take orders and payments. The vendor that sells an item sets its menu, prices, availability, and preparation, and is responsible for the food and drinks it serves, including ingredients, allergens, food safety, and quality. The venue sets its own rules, fees, service hours, and alcohol policies. Runnerz does not prepare food, does not hold an alcohol license, and does not sell alcohol. Run to Me deliveries are made by runners authorized for that venue.

Menu descriptions, photos, and allergen or dietary notes come from vendors and may be incomplete. If you have an allergy or dietary need, ask the vendor before you eat.

Orders, prices, and payment

Before you pay, checkout shows the item prices and any sales tax, Runnerz convenience fee, Run to Me fee, and optional tip that apply. The convenience fee is the percentage set for that order plus $0.30. The $0.30 is part of the payment processing portion of the fee. A one-vendor order uses that vendor’s percentage when one is set; otherwise it uses the venue’s percentage. Each round on a bar tab includes its own convenience fee. A tip is voluntary. It is shared by the vendors in the order that accept tips, or paid to the venue when that vendor is paid through the venue. Card processing costs are deducted from the tip. Except for a bar tab, described below, your payment is charged when you place the order. Saving a card outside a tab is optional. That saved card is used only while you are in the app, for a faster checkout or to add another tip. For 24 hours after an order is complete, you can add more tips from the order screen. Those later tips are charged separately and are final in the app; contact us if one needs to be reviewed. A round placed on a tab does not take a later tip. When a payment succeeds, Stripe emails a receipt to the email address on your account. Payments are processed by Stripe, and paying is also subject to Stripe’s terms. Runnerz collects the payment and pays each venue or vendor its share. A placed order is a request to the vendor, and a vendor may decline or be unable to fill it. If a price or item is listed in error, we or the vendor may cancel the order and refund it.

Bar tabs

Some bars let you start a tab. You can have one open tab at a bar. Before it opens, the app asks you to agree to these rules. Opening a tab is that agreement.

• Runnerz saves the card you confirm and may charge that card later, when you are not in the checkout screen. You cannot switch cards after the tab opens, and you cannot remove that card while the tab is unpaid.
• We place a $1.00 hold to check the card and release it right away. The hold does not reserve the cost of your rounds. A later charge can still be declined.
• Each round can be prepared and handed to you before it is paid. You owe every round placed on the tab. The amount is the prices, sales tax, Runnerz convenience fee, and any Run to Me fee shown for that round. A tip is added only if you choose one when you close the tab. Staff who close a tab do not add a tip.
• We charge the card when you close the tab, when staff at the venue close it, or at the closing time shown in the app if you have not closed it. The charge includes every round already placed, including a round that is still being made. If you never place a round, we do not charge you. If you have not closed the tab by that closing time, the charge adds 15% on top of those rounds. That 15% is paid to the vendors on the tab, after card processing costs are deducted the same way they are deducted from a tip. Closing the tab yourself, or having staff close it before that automatic charge, does not add the 15%. If you turned on order texts and the tab still has a round on it, we send one last-call text about an hour before that closing time. The text includes a link to close the tab and a reminder that leaving it open adds 15%.
• Staff can remove a round before the tab is charged. You do not owe a round that was removed. You cannot cancel a round yourself in the app.
• If the charge is declined, the rounds stay unpaid. We may ask you to approve the same card in the app. We do not charge a different card. You cannot delete your account while a tab is open or unpaid. If the card never pays, staff may write the tab off. Writing it off does not pay the venue or the vendors.
• The charge may appear on your statement later, and one charge may cover several rounds and vendors. Contact us before disputing it with your bank so we can try to match it to your tab.

A tab does not change the alcohol rules below. The bar decides whether its license and local law allow it to serve on a tab. Runnerz does not hold an alcohol license.

Pickup and Run to Me

For pickup, collect your order at the location the app shows when it is ready. For Run to Me at a stadium or theater, enter an accurate seat or other spot and stay reachable there. Pickup orders, and Run to Me orders outside a bar, use a handoff code. Show it only to venue staff or your runner, and use it only for your own order. At a bar, Run to Me is delivery to the table you enter, and there is no handoff code. Venues may limit Run to Me to certain areas, times, or items. Wait times are estimates.

Alcohol and 21+ items

By ordering a 21+ item, you confirm that you are at least 21. Staff or your runner will check a valid, government-issued photo ID when you receive it, and the ID must match the person who ordered. That check still applies to every round on a tab. Staff may refuse to hand over a 21+ item if you cannot show a valid ID, appear intoxicated, or the venue’s policy or the law does not allow the sale. Do not order alcohol for anyone under 21 or anyone who is intoxicated. The venue and its licensed vendors are responsible for following alcohol laws and their license terms, including any rules about serving before payment.

Cancellations and refunds

Once an order is paid, it cannot be canceled in the app. A round on an open tab is not paid yet. Staff can remove it before the tab is charged, and then it is not included in the charge. You cannot remove it yourself. After a tab is charged, that charge is one payment for the rounds on the tab. Ask venue staff or contact us if a charged tab needs to be reviewed. The app does not refund a single tab round by itself. If something is wrong with an order, ask venue staff or contact us. Refunds are decided by the venue or vendor, or by Runnerz, and are issued to your original payment method. A full refund includes any tip paid with the order. A tip added after the order is complete is not refunded in the app. Your bank may take several business days to show a refund. Please contact us before disputing a charge with your bank so we can try to fix it first. Nothing in these Terms limits a refund you are entitled to under law.

Order texts

If you turn on “Text me when it’s ready” and save a mobile number, Runnerz will send order-status texts to that number, such as an order being ready for pickup or a runner being on the way. These texts are optional and are not a condition of purchase. Message frequency varies with your orders. Message and data rates may apply. If an order includes a 21+ item, you confirm once at checkout that you are 21 or older before those texts can be sent. Staff still check a physical ID when you get the order.

Reply STOP to unsubscribe, or turn texts off from Profile. Reply HELP for help, or email btbritz@gmail.com. Carriers are not liable for delayed or undelivered messages. See the Privacy Policy for how we handle your number.

Nearby venues

On the live site and in the iPhone app, Runnerz can use your location to show venues near you. That check is optional. If you turn location off, you can still search for a venue and open it. We do not keep that location reading.

Lock Screen updates

The iPhone app can notify you and show your order on the Lock Screen and in the Dynamic Island. The card updates as the order moves, and tapping it opens that order. When the order is ready, or a runner is on the way, the card and the notification include your handoff code. This is optional and is not a condition of purchase. While those updates are on, that order’s status goes to your phone instead of a text. Texts from the website still arrive when you have not turned on phone updates. You can turn the card off from Profile, or in iPhone Settings under Runnerz.

Rules for using Runnerz

You agree not to:

• use someone else’s account, payment method, or handoff code;
• place fraudulent orders or give a false age, identity, or location;
• harass, threaten, or abuse venue staff, vendors, runners, or other guests;
• interfere with the Service, probe or bypass its security, or scrape, copy, or reverse engineer it, except where the law allows; or
• use the Service for anything illegal or against a venue’s posted rules.

We may suspend or close an account, or cancel an order, if we reasonably believe these Terms have been broken or to protect people, venues, or the Service.

Staff, venue, and vendor accounts

Staff tools are for people invited by Runnerz, a venue, or a vendor. If you use them, you also follow your organization’s agreement with Runnerz. Use customer information only to fulfill orders, keep it confidential, and never copy ID details. A venue that turns on tabs agrees that customers may be served before Runnerz collects payment, that Runnerz will attempt one charge for the tab, and that a tab still open at closing time adds 15% for the vendors on that tab. Runnerz does not pay the venue or its vendors for a tab that is never successfully charged. If a tab charge is refunded, or a dispute on that charge is lost, Runnerz may reverse the amounts already sent to the venue or vendors. The venue sets the tab limit and closing time, and is responsible for whether its license and local law allow tabs. Venues and vendors that receive payouts also agree to the Stripe Connected Account Agreement.

Your content and feedback

You keep ownership of what you submit, such as special instructions, feedback, and issue reports. You give Runnerz permission to use it to run and improve the Service and to share order details with the venue and vendors filling your order. If you send us ideas or suggestions, we may use them without owing you anything.

Our service

Runnerz and its licensors own the Service, including its software, design, and brand. Venues and vendors own their names, logos, menus, and photos. We give you a personal, revocable, non-transferable license to use the Service as these Terms allow. Third-party services such as Stripe and mobile carriers have their own terms, and we are not responsible for them.

Ending your account

You can delete your account from Profile in the app, or by emailing us, after your open orders are finished. You cannot delete it while a tab is open, closing, or unpaid. Some records, such as order, tab, and payment history, are kept as described in the Privacy Policy. You still owe a tab that was not paid or written off. Sections of these Terms that by their nature should continue, including payment obligations, disclaimers, limits of liability, indemnity, and disputes, survive after your account ends.

Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent the law allows, Runnerz disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Runnerz does not guarantee that the Service will be uninterrupted or error-free, that an order will be ready by a certain time, or that any venue, vendor, or runner will perform as expected. Runnerz is not responsible for the food, drinks, or conduct of venues, vendors, runners, or other guests.

Limits on liability

To the fullest extent the law allows, Runnerz and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from or related to the Service. Runnerz’s total liability for all claims related to the Service will not exceed the greater of (a) the amount you paid through Runnerz in the six months before the event giving rise to the claim, or (b) $100. Some places do not allow these limits, so they may not fully apply to you. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or intentional misconduct.

Indemnity

To the extent the law allows, you will defend and hold harmless Runnerz from claims, losses, and reasonable legal fees brought by third parties that arise from your breach of these Terms or your misuse of the Service, including giving false age or identity information.

Disputes and arbitration

Talk to us first. Before filing a claim, email btbritz@gmail.com with your name, account email, and a description of the problem and what you want. We will try to resolve it with you within 30 days.

Arbitration. If we cannot resolve it, you and Runnerz agree that any dispute arising from or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this agreement. The arbitrator may award the same individual relief a court could. Arbitration fees are paid as the AAA Consumer Rules require. Hearings may take place by video or phone, or in Spokane County, Washington, or the county where you live.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may ask a court to stop infringement or misuse of intellectual property or unauthorized access to the Service.

Class action and jury waiver. You and Runnerz each give up the right to a jury trial and to bring or take part in a class, collective, or representative action. Claims may only be brought individually. If this waiver is found unenforceable for a claim, that claim will be decided in court and not in arbitration.

Opting out. You can opt out of this arbitration agreement by emailing btbritz@gmail.com within 30 days after you first accept these Terms, with the subject line “Arbitration opt-out” and your name and account email. Opting out does not affect the rest of these Terms.

Governing law

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act. Any claim not subject to arbitration will be brought in the state or federal courts located in Spokane County, Washington, and you and Runnerz consent to their jurisdiction.

Changes to these Terms

We may update these Terms. If a change is material, we will tell you in the app or by email before it takes effect. Continuing to use the Service after a change takes effect means you accept it. A change to the arbitration section will not apply to a dispute we already knew about.

General

These Terms and the Privacy Policy are the entire agreement between you and Runnerz about the Service. If part of these Terms is unenforceable, the rest stays in effect. Our not enforcing a term is not a waiver. You may not transfer these Terms; we may transfer them as part of a merger, acquisition, or sale of assets. We are not responsible for delays caused by events outside our reasonable control.

Contact

Spokane Runnerz Corp, Spokane, Washington. Email btbritz@gmail.com or use Contact on the homepage.