RUNNERZ
Privacy Policy
Last updated November 11, 2026.
This policy explains what Spokane Runnerz Corp (“Runnerz,” “we,” “us”) collects through runnerz.co, app.runnerz.co, staff.runnerz.co, and any Runnerz mobile app, why we collect it, who sees it, how long we keep it, and the choices you have. We collect only what we need to take and fulfill venue orders.
We do not sell your personal information, share it for targeted advertising, or use advertising or analytics trackers.
What we collect
Account. Your first and last name, email address, date of birth, and password. Our authentication provider stores the password in hashed form; we never see it. We use your date of birth only to confirm you are 18 or older.
Orders. The venue, vendors, items, options, special instructions, prices, fees, taxes, optional tips, and totals; whether you chose pickup or Run to Me; the seat, table, or spot you type in for delivery; order times and status; handoff codes; and refunds. Your name is attached to each order so staff can hand it to the right person.
Payments. Stripe processes your card or wallet payment. We receive a payment reference and its status. We never receive or store your full card number. If you choose to save a card, Stripe stores it and we keep only a Stripe Customer ID. The app asks Stripe for the card brand and last four digits when it shows your saved cards. A saved card is removed when you remove it or delete your account, unless it is the card on an unpaid tab.
Tabs. If you open a tab, we store the tab, the bar, each round, the amounts, any 15% added because the tab was still open at closing time, the closing time, the version of the terms you accepted, and the time you agreed that Runnerz may charge that card later. We also store Stripe’s reference for that card and for the later charge. We do not store the card number. Venue staff can see that you have a tab, the rounds, and the amount. They cannot see the card number.
Age checks. When your cart has a 21+ item, you confirm once that you are 21 or older, and we store the time you confirmed. When staff check your physical ID at handoff, we record that a check happened, at which venue, which staff member did it, and when. That check stays valid at that venue for 24 hours. Staff do not record your ID number, birth date, or a photo of your ID.
An earlier version of Runnerz used Stripe Identity for online ID checks. If you completed one, Stripe holds the ID images and details under its own privacy policy, and we keep only the result (verified or not, and whether you were 21+). When you delete your account, we ask Stripe to redact that verification.
Order texts. If you turn on texts, your mobile number, your consent, and a record of each text we send and whether it was delivered.
Order updates on iPhone. If you turn them on in the app, we store a token for that order so Apple can notify you and update the card on your Lock Screen. The card shows the order status, venue, pickup or delivery spot, and your handoff code when you need one to collect the order. It does not show your payment details. A notification when the order is ready, or a runner is on the way, includes that code. While those updates are on, we send that order’s status to your phone instead of a text.
Nearby venues. If you allow location on the live site or in the iPhone app, we use that reading on your device to show venues near you. We do not store it. If location is off, you can still search for and open a venue. The check is off on our local and development sites.
Support and feedback. What you write in feedback or issue reports, and any emails you send us.
Website forms. Your email address, and your message if you use “Talk to us,” when you submit a form on runnerz.co.
Device and technical data. Our hosting and security providers process your IP address, browser and device type, and request logs to deliver the Service and protect it from abuse. The app stores your sign-in session, cart, favorites, and signup progress (not your password) in your browser’s local storage. We do not use cookies for advertising or tracking.
What we do not keep. If you allow location, the live site and the iPhone app read it only on your device to show venues near you, then discard it. We do not send or store that reading. We do not access your contacts, camera, or photos. The only location we keep is the spot you type in for Run to Me.
How we use it
- to create and secure your account and confirm you meet age requirements;
- to send your order to vendors, take payment, charge a tab you agreed to, and hand off or deliver your order;
- to send the account emails and order texts you ask for, including one last-call text about an hour before closing when a tab is still open, to show an order card on your iPhone Lock Screen when you turn that on, and to email a receipt to your account address when a payment succeeds;
- to issue refunds and answer support requests and feedback;
- to prevent fraud, enforce our Terms, and keep the Service secure;
- to follow laws, including alcohol, tax, and accounting rules; and
- to follow up on website inquiries and tell waitlist sign-ups when we launch nearby.
Who sees it
Venues and vendors filling your order. Their staff and runners see your name, order items and special instructions, pickup or delivery spot, order status, and whether your ID has been checked, and, at a bar that offers tabs, that you have a tab there and what is owed or paid. Venue managers also see order totals and refunds for their venue. They may use this only to fulfill and support your order. They do not see your card number.
Service providers who process data for us under contract and only to provide their service:
- Supabase: database, sign-in, and file storage (servers in Canada);
- Cloudflare: website hosting, content delivery, and security;
- Stripe: payments, saved cards, later tab charges you agree to, refunds, payouts to venues and vendors, payment receipts, and past ID checks;
- Twilio: delivering order texts;
- Apple: delivering the iPhone Lock Screen order card you turn on; and
- Resend: delivering account emails and website inquiries.
Our text provider uses your mobile number solely to deliver the messages you requested. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.
Legal and safety. We may disclose information if the law requires it, to respond to valid legal process, or to protect the rights, property, or safety of people, venues, or Runnerz.
Business changes. If Runnerz is involved in a merger, acquisition, or sale of assets, your information may transfer as part of that deal under this policy.
Where it is stored
Runnerz is based in the United States. Our main database is hosted in Canada, and our providers may process data in the United States and other countries. By using Runnerz, you understand your information may be stored and processed outside your state or country.
How long we keep it
- Account details, text settings, the Stripe Customer ID for a saved card, and feedback: until you delete your account. Stripe deletes a saved card when you remove it or delete your account. A card on an unpaid tab cannot be removed, and the account cannot be deleted, until that tab is paid, voided, or written off.
- Orders, tabs, and payment records, including the time you agreed to a later tab charge: kept for tax, accounting, and dispute purposes, generally up to seven years. When you delete your account, your name is removed from them and they are no longer linked to you.
- Age-check records: deleted with your account.
- Website form submissions: until you ask us to remove them.
- Backups: overwritten within about seven days.
Our providers may keep their own records, such as text delivery logs, under their policies.
Your choices and rights
- Update your name or password from Profile in the app.
- Delete your account from Profile in the app. If you have an order in progress, or a tab that is open or unpaid, you can delete once it is finished, paid, or written off. You can also email us.
- Stop texts by replying STOP or turning them off from Profile. Turn off iPhone order updates from Profile, or in Settings under Runnerz. Turn off location for Runnerz in your browser or in iPhone Settings.
- Access, correct, or get a copy of your information, or ask us to delete website form submissions, by emailing us.
Depending on where you live, you may have legal rights to access, correct, delete, or get a copy of your personal information, and to appeal our decision. We honor these requests for every user regardless of where you live. We will verify your request using your account email, respond within 45 days, and not treat you differently for making one. If we deny a request, reply to our answer to appeal it. Because we do not sell or share personal information for targeted advertising, there is nothing to opt out of, including through Global Privacy Control signals.
Consumer health data (Washington)
Runnerz does not ask for health information. If you choose to type an allergy or dietary need into special instructions or a support message, Washington law may treat it as consumer health data. We collect it only from you, use it only to prepare your order or answer your message, and share it only with the vendor preparing your order and the service providers listed above. We never sell it. You can ask to see or delete it, or withdraw consent, by emailing us, and you can delete your account at any time. Please do not include health information you do not want the vendor to see.
Children
Runnerz is only for people 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, email us and we will delete it.
Security
We encrypt data in transit, limit each staff member to the venue or vendor they work for, require strong passwords, and give only a few people administrative access. No system is perfectly secure, so we cannot guarantee security. If a breach affects your information, we will notify you as the law requires.
Changes to this policy
We may update this policy. If a change is material, we will tell you in the app or by email before it takes effect. The date at the top shows the latest version.
Contact
Spokane Runnerz Corp, Spokane, Washington. For privacy questions or requests, email btbritz@gmail.com or use Contact on the homepage.